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Frequently Asked Questions

shipping returns sizing international
burkleigh difference why organic cancel or change colors
payment security about contact info
products contact store locator gift registry


shipping policy

Q. What is your shipping policy?

A. Please read the following for our current policy.

Please note that our shipping policy changes from time to time. Please read the following for our current policy.

All orders will be processed and shipped as soon as possible. If you have an order that needs to be expedited, please call us directly. Expedited orders will incur a $10 fee for expediting next morning orders.

For delivery within the US, orders over $150 are shipped for free. The shipping charge for orders under $150.00 are as follows. Orders up to $75.00 will ship for a flat fee of $5.00 (shipping to addresses in the US only). Orders from $101 to $150.00 will ship for a flat fee of $8.75 (shipping to addresses in the US only). Certain items in our online catalog carry additional charges due to size or weight of item. These charges will be displayed immediately following the price of the affected item in red lettering and again on your completed checkout page. Orders qualifying for free shipping will be shipped either, Fedex Ground, UPS Ground or USPS Priority Mail at our discretion. If using USPS, shipping will include delivery confirmation.

Overnight delivery, second day delivery, and shipping to Alaska and Hawaii require special rates. Please contact customer service @ info@burkleighbaby.com for pricing and details.

If your "ship to" address is in Western North Carolina, we will be happy to deliver your order to your door on orders over $150.00, please note direct delivery in the comments section with your order.

Q. How long will it take for me to receive my order?

A. We will generally ship your order within 24-48hrs. The time it takes to reach you, however, will vary depending on your location and the item being shipped. Usually 6-8 days maximum. We will contact you if for any reason there is a delay in the shipping.

Q. I ordered several products and they arrived separately. Why?

A. Some items have additional surcharges for shipping based on size or weight. In order to keep costs down, from time to time we may ship items through different sources.

return & exchange policy

Q. What is your return policy?

A. Please read the following for our current policy.

Please inspect all items immediately as soon as you receive them. If you are not fully satisfied with your goods in any way, you can return all items unused, unworn and unwashed within 14 days for a refund or exchange. Please contact customer service for return authorization. If the parcel has been visibly damaged in any way, please make a note of this with the carrier when you sign for the parcel and notify us immediately (next working day at the latest so that we will be able to claim against the courier). Returned goods should be in their original packaging. Please note that we are not responsible for return postage and the delivery charge on the original order is non-refundable. Damaged or faulty goods will be refunded in full (incl. Postage) or goods exchanged and postage refunded. Unfortunately we cannot refund or exchange used or customer damaged items (customer's statutory rights not affected). When returning goods, please obtain a "Proof of Postage Certificate" from your post office as we cannot be held responsible for parcels lost on return to us. We recommend you use registered post to ensure safe delivery.

Simply send the goods to:

Burkleigh Baby LLC
172 Highlands Square Dr.
Suite 329
Hendersonville, North Carolina 28792


Please include your order#, name, address, phone number (etc.) as well as the reason for the return.

info@burkleighbaby.com

sizing

Q. How accurate is your sizing?

A. Sizing runs generous for our baby clothes.

size height weight avg. age
0-3 mo. 18-22 in. 6-12 lbs. 0-4 months
3-6 mo. 22-26 in. 10-16 lbs. 2-7 months
6-12 mo. 26-30 in. 14-21 lbs. 6-13 months
12-18 mo. 30-34 in. 20-27 lbs. 11-24 months


international orders

Q. Can you ship to an international location?

A. Please read the following for our current International shipping policy.

We are happy to ship internationally. The shipping charge for orders to be delivered to Canada is a flat fee of $12.00. Some heavier items may incur extra shipping costs. Please refer to your checkout page additional charges on select items

Other than Canada, you must email or call your order in for International orders. Please be aware that Burkleigh Baby LLC is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. You will pay exact shipping plus a small handling fee ($4.50) which will be calculated separately.

All international orders are shipped by Fedex, UPS or USPS. However, we have no control over how long your customs office holds onto your package. Tracking and Insurance are included in International shipments. We are not responsible for packages beyond the port of entry.

All customs forms will be filled out accurately to reflect the total value of your products. We will always indicate when asked that the package is MERCHANDISE. Please do not ask us to mark "gift" to avoid fees or taxes by your country. If asked to do this, we will cancel your order. No refunds are issued for returns on international orders, but store credit will be issued.

International orders require 5-7 days processing time before shipping.

the burkleigh baby difference

Q. What makes Burkleigh baby different from your competitors?

A. Original artwork. Customer service. Quality second to none. All of our artwork (including the accompanying adage) will soon have a copyright and trademark protected symbol. This will insure no other company will emulate OUR ideas and creativity. Many companies tout customer service yet can't seem to follow through. We will do everything allowed by law to make you happy.

Q. Does Burkleigh baby sell blank garments?

A. At this time we have not considered our line without the accompanying artwork. However, I would not rule it out in the future.

Q. Who is Burkleigh Baby?

A. Burkleigh Baby is a mother owned and operated company based in the mountains of Western North Carolina. The name came from combining the founder's middle name (Leigh) with her husband's (Burk). We offer a line of non-traditional colored organic infant apparel adorned with creative artwork and a witty adage that is sure to bring a smile to all that see them. In addition, we offer an on-line catalog of hand picked, everyday and gift items from select companies that are not only functional, but practical and timeless. Burkleigh Baby designs are wholesome, fun, and in most cases, non-gender specific. Designs that appeal to adults and parents for their simplicity and style, Burkleigh Baby may just become your "go-to" baby store. (we hope!!)

Q. What new products can we expect in the future?

A. Burkleigh Baby will be expanding to include a more diverse line of infant and children's wear, blankets, towels, washcloths, totes... and even a dog bed... please stay tuned and join our mailing list.

why organic

Q. What is organic cotton?

A. Organic cotton is grown without the use of any harmful fertilizers or pesticides. Conventional cotton farming uses a high volume of both fertilizers and pesticides that can be harmful to the environment.

Q. Why should I buy organic?

A. Contrary to common perceptions, ordinary cotton is not necessarily as "pure and natural" as we're led to believe. In fact, conventional cotton farming represents less than 3% of the world's farmland but accounts for over 25% of insecticide and pesticide use, making it one of the most heavily sprayed crops on the planet.

According to the Organic Trade Association (www.ota.com), by purchasing products made from organic fiber, you are supporting a system of agriculture that works to build healthy soils and a healthy environment.

Organic cotton is grown without toxic chemicals so it...
  • Eliminates contamination in the soil, air and water supply
  • Supports a system of sustainable agriculture
  • Reduces incidence of chemical sensitivity, cancer, allergies, asthma, rashes and other health issues for both farmers and consumers
Organic cotton is softer, more durable, more luxurious and healthier - not only for humans but also for our fragile environment.

cancelled or changed order policy

Q. Can I cancel or change my order after I have placed it?

A. Cancelled or Changed Orders: If you want to change your order, it must be done within 24 hours of purchase. If you would like to cancel your order, you must contact us immediately and you will be charged a 15% restocking fee.

payments

Q. How do I pay for my order?

A. We accept Visa/Mastercard/American Express/Discover/Diners Club

security

Q. Does your site provide secure online ordering?

A. Absolutely! Your privacy and security are very important to us.
We have a secure site that uses an encryption method to scramble all transmissions
so that no one is able to decode it.

colors

Q. What colors do you offer?

A. We've intentionally selected a pallet that is no-gender specific. Click the link below to view the available colors currently offered at this time from Burkleigh Baby. Please note that we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be completely accurate. Also, please note that trim colors for items may vary and that while we do our best to keep products updated, trim specifications for each product may not always be accurate. If you have any questions about specific colors and/or trim availability, please feel free to contact us at info@burkleighbaby.com.

view our color chart




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